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Management and Manufacturing

A simple, intuitive and a pleasantly bright user interface design has helped our customers to arrange their funeral ceremonies without additional stress. The solution is good at easing the heavy burden at the most difficult time. From the product side, the new solution has given us the chance to bring new digital opportunities to funeral services in Latvia, Lithuania, Finland and Sweden.
Lauri Maldre, CEO Tallinna Krematoorium AS

Challenges

  • Understanding critical business requirements and assumptions
  • Mapping all business processes and finding the ones which can be automated
  • Including all key stakeholders in planning process
  • Delivering a scalable and secure solutions that work together and support business processes

Results

20% faster service

20% faster service and shorter waiting lines mean that 20% more customers can be served during the workday.

Decreasing unnecessary communication

50% decrease in unnecessary direct P2P communication. It now takes less time to sync information between parties.

Serving more clients with the same amount of time

+2 new client representatives can now serve multiple clients simultaneously.